What is 'Financial Customer Care' in SAP CRM-IC-FCA - Financial Contract Accounting?

Financial Customer Care - Overview

• Component: CRM-IC-FCA

• Component Name: Financial Contract Accounting

• Description: Integration of SAP ERP Contract Accounts Receivables and Payables into SAP CRM Interaction Center WebClient. Display and processing of account information, invoices, dunning notices, payments, deferrals, installments, promises to pay etc.

Financial Customer Care - Details

• 
  Key Concepts: 
  Financial Customer Care (FCC) is a component of the SAP Customer Relationship Management (CRM) module. It is used to manage customer contracts and accounts, as well as to provide financial services such as billing, payment processing, and collections. The Financial Contract Accounting (FCA) component of FCC is used to manage customer contracts and accounts, including the creation of invoices, payment processing, and collections. 
  
  How to use it: 
  The FCA component of FCC can be used to create customer contracts and accounts, process payments, and manage collections. It also provides features such as invoice generation, payment processing, and collections management. Additionally, it can be used to track customer account balances and generate reports on customer activity. 
  
  Tips & Tricks: 
  When using the FCA component of FCC, it is important to ensure that all customer information is accurate and up-to-date. Additionally, it is important to regularly review customer accounts to ensure that payments are being processed correctly and that any outstanding balances are being collected in a timely manner. 
  
  Related Information: 
  For more information on the Financial Customer Care component of SAP CRM, please refer to the official SAP documentation at https://help.sap.com/viewer/product/CRM/7.0/en-US.