What is direct purchase program in SAP CRM-EM - CRM Entitlement Management?

SAP Term: direct purchase program

• Component: CRM-EM

• Component Name: CRM Entitlement Management

• Description: Program within the deposit refund program that can become effective if the system does not find enough valid entitlements for a returns request. In the direct purchase program, the dealer is paid back the direct product purchase value upon return of a used product without the system having to find or create an entitlement for it. The reimbursement is generally less than that for entitlements, that is, the direct purchase value is generally less than the deposit value within the deposit refund program.

Smart SAP Assistant

• Key Concepts: 
  The direct purchase program is a component of SAP CRM Entitlement Management (CRM-EM). It allows customers to purchase products directly from the company, without having to go through a third-party vendor. This program helps companies streamline their purchasing process and reduce costs associated with third-party vendors. 
  
  How to use it: 
  The direct purchase program can be used by customers to purchase products directly from the company. Customers can select the products they want to purchase and add them to their cart. Once they have selected all the products they want, they can proceed to checkout and complete their purchase. 
  
  Tips & Tricks: 
  When using the direct purchase program, it is important to ensure that all the products selected are compatible with each other. This will help ensure that the customer is able to use all the products they have purchased without any issues. Additionally, it is important to make sure that all the products are up-to-date and compatible with the latest version of SAP CRM Entitlement Management. 
  
  Related Information: 
  The direct purchase program is just one of many components of SAP CRM Entitlement Management. Other components include customer service management, product lifecycle management, and analytics. All these components work together to provide customers with a comprehensive solution for managing their entitlements and purchases.