What is subcase in SAP CRM-CM - Case Management?

SAP Term: subcase

• Component: CRM-CM

• Component Name: Case Management

• Description: A case that is positioned below another case in a case hierarchy.

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• Key Concepts: 
  A subcase is a type of case in SAP CRM-CM Case Management. It is a smaller, more specific case that is related to a larger, more general case. Subcases are used to break down complex cases into smaller, more manageable pieces. 
  
  How to use it: 
  Subcases can be created in SAP CRM-CM Case Management by selecting the “Create Subcase” option from the main case menu. This will open a new window where you can enter the details of the subcase, such as its title, description, and any associated documents or notes. Once the subcase is created, it will be linked to the main case and can be managed separately. 
  
  Tips & Tricks: 
  When creating a subcase, it is important to provide as much detail as possible in order to ensure that all relevant information is included. Additionally, it is important to keep track of all subcases associated with a main case in order to ensure that all aspects of the case are addressed. 
  
  Related Information: 
  For more information on SAP CRM-CM Case Management and how to use subcases, please refer to the official SAP documentation at https://help.sap.com/viewer/product/CRM_CM/7.0/en-US.