What is 'classification catalog' in SAP CRM-CM - Case Management?

classification catalog - Overview

• Component: CRM-CM

• Component Name: Case Management

• Description: A structured collection of classifications that you can assign to cases in order to group cases with similar customer-defined attributes together.

classification catalog - Details

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  Key Concepts: 
  Classification catalogs are used in SAP CRM-CM Case Management to organize and classify cases. They are used to assign a category to each case, which can then be used to determine the appropriate workflow and resources needed to resolve the case. Classification catalogs are also used to provide an overview of all cases and their associated categories. 
  
  How to use it: 
  Classification catalogs can be created in SAP CRM-CM Case Management by selecting the “Create Classification Catalog” option from the main menu. Once created, classification categories can be added to the catalog by selecting the “Add Category” option. Each category can then be assigned a name, description, and workflow. 
  
  Tips & Tricks: 
  When creating a classification catalog, it is important to consider how it will be used. For example, if the catalog is being used for customer service cases, it may be beneficial to create categories that are specific to customer service issues such as billing inquiries or product returns. This will help ensure that each case is assigned the appropriate workflow and resources. 
  
  Related Information: 
  For more information on classification catalogs in SAP CRM-CM Case Management, please refer to the official SAP documentation at https://help.sap.com/viewer/product/CRM_CM/7.0/en-US/f3d8f9a2b6c14e8a9f3d7c2b5f1e4d6a.html