What is workspace in SAP CRM-CIC - Interaction Center WinClient?

SAP Term: workspace

• Component: CRM-CIC

• Component Name: Interaction Center WinClient

• Description: Another name for the tabs that appear in the Interaction Center IC in the application area and the navigation area.

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• Key Concepts: 
  A workspace in the CRM-CIC Interaction Center WinClient is a graphical user interface (GUI) that allows users to access and manage customer data. It is a customizable environment that provides access to customer information, such as contact details, account history, and service requests. It also provides tools for managing customer interactions, such as creating and managing customer cases. 
  
  How to use it: 
  The workspace in the CRM-CIC Interaction Center WinClient can be used to access customer data and manage customer interactions. To access the workspace, users must log in with their credentials. Once logged in, users can view customer data, create and manage customer cases, and access other tools for managing customer interactions. 
  
  Tips & Tricks: 
  When using the workspace in the CRM-CIC Interaction Center WinClient, it is important to remember to save any changes made to customer data or cases. Additionally, users should take advantage of the customizable features of the workspace to tailor it to their specific needs. 
  
  Related Information: 
  For more information on the workspace in the CRM-CIC Interaction Center WinClient, please refer to the official SAP documentation. Additionally, there are many online resources available that provide tutorials and tips for using this software.