What is subordinate call list in SAP CRM-CIC - Interaction Center WinClient?

SAP Term: subordinate call list

• Component: CRM-CIC

• Component Name: Interaction Center WinClient

• Description: A call list that is saved within another call list. The subordinate call list inherits the attributes of the call list. &EXAMPLE& The sales call list has two subordinate call lists, Highest Sales Customers and Lowest Sales Customers.

Smart SAP Assistant

• Key Concepts: 
  Subordinate call list is a feature of the CRM-CIC Interaction Center WinClient component of SAP. It allows users to create a list of subordinate calls that can be used to quickly access and manage customer interactions. The subordinate call list is displayed in the navigation tree and can be used to quickly access and manage customer interactions. 
  
  How to use it: 
  To use the subordinate call list, users must first create a list of subordinate calls. This can be done by selecting the “Create Subordinate Call List” option from the navigation tree. Once the list is created, users can add calls to it by selecting the “Add Call” option from the navigation tree. The calls can then be managed by selecting the “Manage Calls” option from the navigation tree. 
  
  Tips & Tricks: 
  When creating a subordinate call list, it is important to ensure that all calls are properly categorized and labeled so that they can be easily accessed and managed. Additionally, users should ensure that all calls are properly documented so that they can be easily referenced in the future. 
  
  Related Information: 
  For more information on using the subordinate call list, please refer to SAP’s official documentation on CRM-CIC Interaction Center WinClient. Additionally, there are several online tutorials available that provide step-by-step instructions on how to use this feature.