What is 'scanned letter' in SAP CRM-CIC - Interaction Center WinClient?

scanned letter - Overview

• Component: CRM-CIC

• Component Name: Interaction Center WinClient

• Description: A non-electronic correspondence from a customer to a company, typically sent by traditional postal delivery. Once the company receives the mail, it is scanned into the system and can be viewed by agents in the interaction center in the extended e-mail inbox.

scanned letter - Details

• 
  Key Concepts: 
  A scanned letter is a document that has been scanned into the SAP system and stored as an attachment in the CRM-CIC Interaction Center WinClient. It is used to store customer correspondence, such as letters, emails, and other documents. 
  
  How to use it: 
  To use a scanned letter, first open the CRM-CIC Interaction Center WinClient. Then, select the “Attachments” tab and click “Add”. Select “Scanned Letter” from the drop-down menu and upload the document you wish to attach. Once uploaded, the scanned letter will be stored in the system for future reference. 
  
  Tips & Tricks: 
  When scanning a document into the system, make sure to save it in a format that is compatible with SAP (such as PDF or TIFF). This will ensure that the document can be easily accessed and viewed by other users. Additionally, it is important to properly label each scanned letter so that it can be easily identified in the future. 
  
  Related Information: 
  For more information on using scanned letters in SAP, please refer to the official SAP documentation on CRM-CIC Interaction Center WinClient. Additionally, there are many online tutorials available that provide step-by-step instructions on how to use this feature.