What is My Worklist in SAP CRM-CIC - Interaction Center WinClient?

SAP Term: My Worklist

• Component: CRM-CIC

• Component Name: Interaction Center WinClient

• Description: Screen in the Interaction Center WebClient that contains all open activities and call lists that still need to be processed by the Interaction Center Agent.

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• Key Concepts: 
  My Worklist is a feature of the CRM-CIC Interaction Center WinClient that allows users to manage their tasks and activities. It provides an overview of all tasks and activities assigned to the user, as well as the status of each task. It also allows users to prioritize tasks, set reminders, and track progress. 
  
  How to Use It: 
  My Worklist can be accessed from the main menu of the CRM-CIC Interaction Center WinClient. Once opened, users can view their tasks and activities in a list format. They can then select a task or activity to view more detailed information about it, such as its status, priority, and due date. Users can also mark tasks as complete or delete them from the list. 
  
  Tips & Tricks: 
  My Worklist can be used to quickly identify tasks that need to be completed or are overdue. Users can also use it to prioritize tasks by setting reminders or changing the priority level of a task. Additionally, users can use My Worklist to track their progress on tasks and activities over time. 
  
  Related Information: 
  For more information about My Worklist, please refer to the SAP Help Portal or contact your system administrator.