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Component: CRM-CIC
Component Name: Interaction Center WinClient
Description: XML description of a method triggered by an alert modeler script. The method in the Interaction Center IC is written in ABAP, so there must be a method invocation descriptor in XML so that the alert modeler can interpret the method properly. Each rule returns one or more MIDs to the IC.
Key Concepts: A Method Invocation Descriptor (MID) is a feature of the SAP CRM-CIC Interaction Center WinClient that allows users to quickly and easily call up a method from the application. It is a way of providing a shortcut to a specific method, allowing users to quickly access the functionality they need without having to navigate through the application. How to use it: To use the Method Invocation Descriptor, users must first create an MID in the CRM-CIC Interaction Center WinClient. This can be done by selecting the “Create MID” option from the menu bar. Once created, users can then select the MID from the list of available MIDs and click “Invoke” to call up the associated method. Tips & Tricks: When creating an MID, it is important to give it a descriptive name that will make it easy for users to identify and remember. Additionally, it is helpful to create MIDs for frequently used methods so that users can quickly access them without having to navigate through the application. Related Information: For more information on Method Invocation Descriptors, please refer to SAP’s official documentation on CRM-CIC Interaction Center WinClient.