What is 'main client' in SAP CRM-CIC - Interaction Center WinClient?

main client - Overview

• Component: CRM-CIC

• Component Name: Interaction Center WinClient

• Description: The central SAP CRM program client that controls the navigation to the various connected work clients.

main client - Details

• 
  Key Concepts: 
  The main client is the central component of the CRM-CIC Interaction Center WinClient. It is a Windows-based application that provides a unified user interface for all customer service activities. It enables agents to access customer data, manage customer interactions, and perform other tasks related to customer service. 
  
  How to use it: 
  The main client provides a single point of access for all customer service activities. Agents can access customer data, manage customer interactions, and perform other tasks related to customer service. The main client also provides a unified user interface for all customer service activities, allowing agents to quickly and easily access the information they need. 
  
  Tips & Tricks: 
  To maximize efficiency, agents should become familiar with the main client's features and functions. This will help them quickly and easily access the information they need to provide excellent customer service. Additionally, agents should take advantage of the main client's customization options to tailor the user interface to their individual needs. 
  
  Related Information: 
  The main client is part of the CRM-CIC Interaction Center WinClient suite of applications. Other components of this suite include the Agent Desktop, which provides agents with an overview of their current tasks; the Contact Center Manager, which allows managers to monitor agent performance; and the Knowledge Base, which provides agents with access to relevant information about customers and products.