What is item file in SAP CRM-CIC - Interaction Center WinClient?

SAP Term: item file

• Component: CRM-CIC

• Component Name: Interaction Center WinClient

• Description: A flat file in CSV format containing information about each separate step during an agent's interaction with a customer. This file uses structure SPH_STSTPE and contains details such as connection ID, step type, step direction, and step time. It is linked to its corresponding header file by the connection ID. &EXAMPLE& Sample lines: C6D90525CC87B146B271564156E66112,1,1,10,,ZHOUYUF,,,20030821054118,18,1 C6D90525CC87B146B271564156E66112,2,1,11,,ZHOUYUF,,,20030821054118,524,1 C6D90525CC87B146B271564156E66112,3,1,20,,ZHOUYUF,,,20030821054118,12817, 1 C6D90525CC87B146B271564156E66112,4,1,30,,ZHOUYUF,,,20030821054118,639,1

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• Key Concepts: 
  The item file is a component of the CRM-CIC Interaction Center WinClient. It is a database that stores information about items such as product descriptions, prices, and availability. This information is used to provide customers with accurate and up-to-date information about products and services. 
  
  How to use it: 
  The item file can be accessed through the CRM-CIC Interaction Center WinClient. Once the item file is opened, users can search for items by name, description, or other criteria. The item file also allows users to add new items or edit existing items. 
  
  Tips & Tricks: 
  When adding new items to the item file, it is important to ensure that all relevant information is included. This includes product descriptions, prices, and availability. Additionally, it is important to keep the item file up-to-date with any changes in product information or pricing. 
  
  Related Information: 
  The item file is part of the CRM-CIC Interaction Center WinClient. Other components of this software include customer profiles, order processing, and customer service tools. Additionally, the item file can be integrated with other SAP software such as SAP ERP and SAP Business Suite.