What is interaction record in SAP CRM-CIC - Interaction Center WinClient?

SAP Term: interaction record

• Component: CRM-CIC

• Component Name: Interaction Center WinClient

• Description: Overview of current contact with a customer and the customer's history. Is used for logging and postprocessing the interaction.

Smart SAP Assistant

• Key Concepts: 
  An interaction record is a document in the CRM-CIC Interaction Center WinClient that stores information about customer interactions. It contains details such as customer contact information, the type of interaction, and the outcome of the interaction. It also stores any notes or comments made by the customer service representative during the interaction. 
  
  How to use it: 
  Interaction records are used to track customer interactions and provide a record of customer service activities. They can be used to monitor customer service performance, identify areas for improvement, and provide feedback to customers. They can also be used to analyze customer trends and identify opportunities for improvement. 
  
  Tips & Tricks: 
  When creating an interaction record, it is important to include as much detail as possible. This will help ensure that all relevant information is captured and can be used for analysis and feedback. It is also important to ensure that all notes and comments are accurate and up-to-date. 
  
  Related Information: 
  The CRM-CIC Interaction Center WinClient also includes other features such as call routing, call recording, and reporting tools. These features can be used in conjunction with interaction records to provide a comprehensive view of customer service activities.