What is infokey in SAP CRM-CIC - Interaction Center WinClient?

SAP Term: infokey

• Component: CRM-CIC

• Component Name: Interaction Center WinClient

• Description: Specifies the variables used for the agent dashboard display. Infokeys determine which infovalues will be displayed on the agent dashboard when a new contact is received. &EXAMPLE& Infokey = Automatic Number Identification ANI Infovalue = 1-888-555-1212 Display: 1-888-555-1212

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• Key Concepts: 
  Infokey is a feature in the CRM-CIC Interaction Center WinClient that allows users to quickly access information about a customer or product. It is a searchable database of customer and product information that can be used to quickly answer customer inquiries. 
  
  How to use it: 
  To use Infokey, users must first enter the customer or product information into the search bar. The search results will then display a list of relevant information about the customer or product. Users can then select the desired information and view it in detail. 
  
  Tips & Tricks: 
  When using Infokey, it is important to ensure that all customer and product information is up-to-date and accurate. This will ensure that the search results are accurate and relevant. Additionally, users should take advantage of the advanced search options to narrow down their search results. 
  
  Related Information: 
  Infokey is part of the CRM-CIC Interaction Center WinClient, which is a suite of tools designed to help businesses manage customer relationships. Other features of this suite include contact management, sales tracking, and analytics.