What is 'e-mail' in SAP CRM-CIC - Interaction Center WinClient?

e-mail - Overview

• Component: CRM-CIC

• Component Name: Interaction Center WinClient

• Description: Workspace component for the application area. This workspace component: Allows agents to send and receive e-mail Provides contact center agents with an e-mail channel that can be handled like any other incoming channel

e-mail - Details

• 
  Key Concepts: 
  E-mail is an electronic communication tool used in the CRM-CIC Interaction Center WinClient. It allows users to send and receive messages, documents, and other files over the internet. It is a fast and efficient way to communicate with customers, colleagues, and other stakeholders. 
  
  How to use it: 
  In the CRM-CIC Interaction Center WinClient, users can access e-mail by clicking on the “E-mail” tab in the navigation bar. From there, they can compose a new message, view their inbox, or search for messages. They can also attach documents or other files to their messages. 
  
  Tips & Tricks: 
  When sending an e-mail, it is important to make sure that all of the information is accurate and up-to-date. Additionally, it is important to be mindful of the tone of the message and ensure that it is professional and appropriate for the recipient. 
  
  Related Information: 
  For more information about e-mail in the CRM-CIC Interaction Center WinClient, please refer to the official SAP documentation.