What is drop party in SAP CRM-CIC - Interaction Center WinClient?

SAP Term: drop party

• Component: CRM-CIC

• Component Name: Interaction Center WinClient

• Description: A function in the toolbar that disconnects a party from a conference call.

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• Key Concepts: 
  Drop party is a feature in the CRM-CIC Interaction Center WinClient that allows users to quickly transfer a customer call to another agent. This feature is useful when an agent is unable to handle a customer’s request or if the customer needs to speak with someone with more expertise. 
  
  How to use it: 
  To use the drop party feature, the agent must first select the “Drop Party” option from the menu. Then, they must enter the name of the agent they wish to transfer the call to. Once this is done, the call will be transferred and the original agent will be free to take on another call. 
  
  Tips & Tricks: 
  When using drop party, it is important to make sure that the agent you are transferring the call to is available and able to handle the customer’s request. Additionally, it is important to inform the customer that their call is being transferred so that they are aware of what is happening. 
  
  Related Information: 
  Drop party is just one of many features available in CRM-CIC Interaction Center WinClient. Other features include call routing, automated voice response systems, and reporting tools. All of these features can help agents provide better customer service and increase efficiency in their workflows.