What is connection step in SAP CRM-CIC - Interaction Center WinClient?

SAP Term: connection step

• Component: CRM-CIC

• Component Name: Interaction Center WinClient

• Description: Action which can occur during a telephone contact with a customer. Examples: Telephone rings, conversation, transfer, end contact

Smart SAP Assistant

• Key Concepts: 
  Connection step is a feature of the CRM-CIC Interaction Center WinClient that allows users to connect to a customer’s system and access their data. It enables users to quickly and easily access customer information, such as contact details, account information, and more. 
  
  How to use it: 
  To use the connection step feature, users must first log into the CRM-CIC Interaction Center WinClient. Once logged in, they can select the “Connection Step” option from the main menu. This will open a window where users can enter the customer’s system information, such as IP address, username, and password. Once the connection is established, users can access the customer’s data. 
  
  Tips & Tricks: 
  When using the connection step feature, it is important to ensure that all of the customer’s system information is correct. If any of the information is incorrect, it could lead to an unsuccessful connection or data loss. Additionally, it is important to remember to log out of the customer’s system when finished. 
  
  Related Information: 
  For more information on using the connection step feature of the CRM-CIC Interaction Center WinClient, please refer to the official documentation provided by SAP. Additionally, there are many online tutorials and videos available that provide step-by-step instructions on how to use this feature.