What is business context in SAP CRM-CIC - Interaction Center WinClient?

SAP Term: business context

• Component: CRM-CIC

• Component Name: Interaction Center WinClient

• Description: A collection of business objects related to call lists or interactions calls. The business context helps agents execute calls in call lists by displaying all data related to the call. Items contained in business contexts can include: Business partners Business transactions Interactive scripts Campaigns Campaign tasks Product catalogs &Example& The business context is automatically transferred to the Interaction Center IC when an agent accepts an automated-dialed call.

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• Key Concepts: 
  Business context is a term used in SAP CRM-CIC Interaction Center WinClient to refer to the customer's current situation. It includes information such as the customer's contact details, their current order status, and any other relevant information that can help the customer service representative provide better service. 
  
  How to use it: 
  In SAP CRM-CIC Interaction Center WinClient, business context is used to provide customer service representatives with a comprehensive view of the customer's current situation. This helps them to quickly identify any issues and provide the best possible service. The business context can be accessed by clicking on the “Business Context” tab in the main window. 
  
  Tips & Tricks: 
  When using business context in SAP CRM-CIC Interaction Center WinClient, it is important to ensure that all relevant information is included. This will help customer service representatives to quickly identify any issues and provide the best possible service. 
  
  Related Information: 
  For more information on using business context in SAP CRM-CIC Interaction Center WinClient, please refer to the official documentation available on the SAP website.