What is 'assignment rule' in SAP CRM-CIC - Interaction Center WinClient?

assignment rule - Overview

• Component: CRM-CIC

• Component Name: Interaction Center WinClient

• Description: Specifies how the agent responsible for call processing is determined during call list generation.

assignment rule - Details

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  Key Concepts: 
  An assignment rule is a feature of the CRM-CIC Interaction Center WinClient that allows users to assign tasks to specific employees or groups. It is used to ensure that tasks are handled in an efficient and timely manner. The assignment rule can be configured to assign tasks based on criteria such as customer type, product type, or any other criteria that is relevant to the task. 
  
  How to use it: 
  To use the assignment rule, users must first define the criteria for task assignment. This can be done by selecting the relevant criteria from a list of available options. Once the criteria have been selected, users can then assign tasks to specific employees or groups based on the criteria. The assignment rule can also be used to assign tasks to multiple employees or groups at once. 
  
  Tips & Tricks: 
  When using the assignment rule, it is important to ensure that the criteria selected are relevant to the task at hand. This will help ensure that tasks are assigned in an efficient and timely manner. Additionally, it is important to keep track of which tasks have been assigned and who they have been assigned to in order to ensure that all tasks are completed in a timely manner. 
  
  Related Information: 
  The CRM-CIC Interaction Center WinClient also includes features such as task management, customer service