What is hosted order management in SAP CRM-CHM - Channel Management?

SAP Term: hosted order management

• Component: CRM-CHM

• Component Name: Channel Management

• Description: A Web-based order management application. This application is used by partners to process sales orders created by their customers using the Collaborative Showroom. The order management system is hosted by the brand owner.

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• Key Concepts: 
  Hosted Order Management (HOM) is a component of SAP's CRM-CHM Channel Management solution. It is a cloud-based platform that enables companies to manage their orders and customer relationships across multiple channels. HOM provides a single, unified view of customer orders, allowing companies to quickly and easily process orders, track customer interactions, and manage customer relationships. 
  
  How to use it: 
  HOM can be used to manage orders from multiple channels, including web, mobile, and in-store. It allows companies to track customer interactions across all channels, providing a comprehensive view of the customer journey. HOM also provides tools for managing customer relationships, such as segmentation and loyalty programs. 
  
  Tips & Tricks: 
  When using HOM, it is important to ensure that all customer data is up-to-date and accurate. This will help ensure that customers receive the best possible service and that orders are processed quickly and efficiently. Additionally, it is important to regularly review customer data to ensure that it is up-to-date and accurate. 
  
  Related Information: 
  For more information on HOM, please visit the SAP website or contact your local SAP representative. Additionally, there are many online resources available that provide detailed information on how to use HOM and best practices for managing customer relationships.