What is trending in SAP (CRM-CEC - Collaborative E-Care Management)?

SAP Term: trending

• Component: CRM-CEC

• Component Name: Collaborative E-Care Management

• Description: The analysis of patterns of data over time in an effort to identify potential risks. &EXAMPLE& A doctor examines a member's blood pressure readings over a month to identify constantly increasing values.

Smart SAP Assistant

• Key Concepts: 
  Trending is a feature of the CRM-CEC Collaborative E-Care Management component of SAP. It allows users to track customer service trends over time, such as the number of customer service requests, the types of requests, and the average response time. This data can be used to identify areas for improvement and to develop strategies for better customer service. 
  
  How to use it: 
  To use trending in SAP, users must first set up a data source. This can be done by selecting the “Trending” option from the CRM-CEC Collaborative E-Care Management menu. Once the data source is set up, users can select the type of data they want to track and set up a timeline for tracking. The data can then be viewed in a graph or table format. 
  
  Tips & Tricks: 
  When setting up a data source for trending, it is important to select the right type of data and timeline. This will ensure that the data is accurate and useful for identifying trends. Additionally, users should consider setting up multiple data sources to track different types of customer service trends. 
  
  Related Information: 
  The CRM-CEC Collaborative E-Care Management component also includes features such as customer segmentation, customer feedback analysis, and customer service analytics. These features can be used in conjunction with trending to gain a better understanding of customer service trends and develop strategies for improvement.