What is transactional data in SAP CRM-CEC - Collaborative E-Care Management?

SAP Term: transactional data

• Component: CRM-CEC

• Component Name: Collaborative E-Care Management

• Description: Information about an organization that describes the day-to-day or transactional activities of the organization. &EXAMPLE& Sales records, access logs, and incoming or outgoing laboratory results.

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• Key Concepts: 
  Transactional data is information that is generated when a customer interacts with a company. This data can include customer service inquiries, orders, returns, and other interactions. In the context of SAP CRM-CEC Collaborative E-Care Management, transactional data is used to provide customers with personalized service and support. 
  
  How to use it: 
  Transactional data can be used to create a comprehensive view of the customer’s experience with the company. This data can be used to identify customer needs and preferences, as well as to provide personalized service and support. Additionally, this data can be used to track customer satisfaction and loyalty. 
  
  Tips & Tricks: 
  When using transactional data, it is important to ensure that the data is accurate and up-to-date. Additionally, it is important to ensure that the data is secure and protected from unauthorized access. 
  
  Related Information: 
  SAP CRM-CEC Collaborative E-Care Management provides customers with personalized service and support by leveraging transactional data. Additionally, SAP provides a range of tools and services that can help companies manage their transactional data more effectively.