What is 'task record' in SAP CRM-CEC - Collaborative E-Care Management?

task record - Overview

• Component: CRM-CEC

• Component Name: Collaborative E-Care Management

• Description: The adherence data entered by a care program member for a task. Each entry represents one task record.

task record - Details

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  Key Concepts: 
  A task record is a type of object in the CRM-CEC Collaborative E-Care Management component of SAP. It is used to store information about tasks that need to be completed, such as customer service requests or customer inquiries. The task record contains information such as the customer's name, contact information, and the details of the task. 
  
  How to use it: 
  Task records can be created in SAP by entering the customer's information and the details of the task. Once created, the task record can be assigned to a user or team for completion. The user or team can then update the task record with progress notes and other relevant information. 
  
  Tips & Tricks: 
  Task records can be used to track customer service requests and inquiries over time. This allows users to easily view the status of each request and quickly respond to customers. Additionally, task records can be used to assign tasks to multiple users or teams, allowing for efficient collaboration on customer service requests. 
  
  Related Information: 
  Task records are part of the CRM-CEC Collaborative E-Care Management component of SAP. Other components of this system include customer profiles, contact management, and analytics tools. Additionally, task records can be integrated with other SAP systems such as ERP and HCM for a more comprehensive view of customer service requests.