What is target range in SAP CRM-CEC - Collaborative E-Care Management?

SAP Term: target range

• Component: CRM-CEC

• Component Name: Collaborative E-Care Management

• Description: A set of values for medical readings that is considered to be healthy or acceptable.

Smart SAP Assistant

• Key Concepts: 
  Target range is a feature of the CRM-CEC Collaborative E-Care Management component of SAP. It allows users to set a target range for customer service performance metrics, such as response time, resolution time, and customer satisfaction. This range can be used to measure the performance of customer service teams and identify areas for improvement.
  
  How to use it: 
  To use the target range feature, users must first define the target range for each customer service metric. This can be done by setting a minimum and maximum value for each metric. Once the target range has been set, users can then monitor the performance of customer service teams against these targets. If any team falls outside of the target range, users can take action to improve their performance.
  
  Tips & Tricks: 
  When setting a target range for customer service metrics, it is important to set realistic goals that are achievable by the team. Setting unrealistic goals can lead to frustration and decreased motivation among team members. Additionally, it is important to regularly review and adjust the target range as needed in order to ensure that it remains relevant and achievable.
  
  Related Information: 
  The target range feature is part of the CRM-CEC Collaborative E-Care Management component of SAP. This component also includes features such as customer segmentation, customer journey mapping, and analytics tools. These features can be used in conjunction with the target range feature to further improve customer service performance.