What is out-of-range in SAP CRM-CEC - Collaborative E-Care Management?

SAP Term: out-of-range

• Component: CRM-CEC

• Component Name: Collaborative E-Care Management

• Description: Describing values that are not within an identified normal range. &EXAMPLE& Blood pressure values that are either higher than or lower than the norm

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• Key Concepts: 
  Out-of-range is a term used in the SAP CRM-CEC Collaborative E-Care Management component. It refers to a situation where the customer’s request or issue is outside of the scope of the service provider’s capabilities. In this case, the service provider must refer the customer to another provider or department that can better address their needs. 
  
  How to use it: 
  When a customer’s request or issue is out-of-range, the service provider should first attempt to identify an appropriate referral source. This could be another department within the same organization, or an external partner or vendor. Once a referral source has been identified, the service provider should contact them and provide all relevant information about the customer’s request or issue. 
  
  Tips & Tricks: 
  When referring a customer to another provider or department, it is important to provide as much information as possible. This includes details about the customer’s request or issue, as well as any relevant contact information. Additionally, it is important to ensure that the customer is aware of the referral and understands why they are being referred. 
  
  Related Information: 
  For more information about out-of-range requests and issues in SAP CRM-CEC Collaborative E-Care Management, please refer to SAP’s official documentation. Additionally, there are many online resources available that provide tips and best practices for handling out-of-range requests and issues.