What is operational data store in SAP CRM-CEC - Collaborative E-Care Management?

SAP Term: operational data store

• Component: CRM-CEC

• Component Name: Collaborative E-Care Management

• Description: A collection of database tables that serve as a persistent data store. Before data can be loaded into this area it must first be loaded into the staging area for potential validation and transformation.

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• Key Concepts: 
  An operational data store (ODS) is a type of database used to store current and historical data from operational systems. It is used to provide a single source of data for reporting and analysis. In the context of SAP CRM-CEC Collaborative E-Care Management, an ODS is used to store customer service data from multiple sources, such as customer service requests, customer service interactions, and customer service feedback. 
  
  How to use it: 
  The ODS in SAP CRM-CEC Collaborative E-Care Management can be used to store customer service data from multiple sources. This data can then be used for reporting and analysis purposes. For example, the ODS can be used to track customer service trends over time, identify areas of improvement, and measure customer satisfaction. 
  
  Tips & Tricks: 
  When using the ODS in SAP CRM-CEC Collaborative E-Care Management, it is important to ensure that the data is accurate and up-to-date. This can be done by regularly reviewing the data and making sure that any changes are reflected in the ODS. Additionally, it is important to ensure that the data is secure and protected from unauthorized access. 
  
  Related Information: 
  The ODS in SAP CRM-CEC Collaborative E-Care Management is part of a larger system that includes other components such as a customer relationship management (CRM) system, an enterprise resource planning (ERP) system, and a customer experience management (CEM) system. These components work together to provide a comprehensive view of customer service operations and enable organizations to better understand their customers’ needs and preferences.