What is multiple roles in SAP CRM-CEC - Collaborative E-Care Management?

SAP Term: multiple roles

• Component: CRM-CEC

• Component Name: Collaborative E-Care Management

• Description: A means to assign users to more than one role. Users select the role at logon, and the permissions are then determined by the role.

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• Key Concepts: 
  Multiple roles in SAP CRM-CEC Collaborative E-Care Management are user profiles that are assigned to a user to give them access to different functions and features within the system. Each role is assigned a set of permissions that allow the user to perform certain tasks. For example, a user may have a customer service role that allows them to view customer information, create tickets, and respond to customer inquiries. 
  
  How to Use It: 
  To use multiple roles in SAP CRM-CEC Collaborative E-Care Management, users must first be assigned the appropriate roles. This can be done by an administrator or by the user themselves. Once the roles are assigned, users can access the features and functions associated with each role. For example, if a user has been assigned the customer service role, they will be able to view customer information, create tickets, and respond to customer inquiries. 
  
  Tips & Tricks: 
  When assigning multiple roles to a user in SAP CRM-CEC Collaborative E-Care Management, it is important to ensure that the user has the appropriate permissions for each role. This will help ensure that users are not able to access features or functions that they should not have access to. Additionally, it is important to keep track of which roles have been assigned to which users so that changes can be made as needed. 
  
  Related Information: 
  For more information on multiple roles in SAP CRM-CEC Collaborative E-Care Management, please refer to the official documentation provided by SAP. Additionally, there are many online resources available that provide tutorials and tips on how to use multiple roles in SAP CRM-CEC Collaborative E-Care Management.