What is 'health indicator profile' in SAP CRM-CEC - Collaborative E-Care Management?

health indicator profile - Overview

• Component: CRM-CEC

• Component Name: Collaborative E-Care Management

• Description: A grouping of health indicators for a particular member. These health indicators are presented in a single report to allow you to see the member's health status over time and gauge whether it is improving overall. &EXAMPLE& A health indicator profile for a member of a diabetes care program can include blood sugar level and weight.

health indicator profile - Details

• 
  Key Concepts: 
  A health indicator profile is a feature of the Collaborative E-Care Management (CRM-CEC) component of SAP. It is used to measure the health of customer relationships and identify areas for improvement. The profile is composed of several indicators, such as customer satisfaction, customer loyalty, and customer engagement. Each indicator is assigned a score, which is then used to determine the overall health of the customer relationship. 
  
  How to use it: 
  The health indicator profile can be used to assess the current state of customer relationships and identify areas for improvement. To use it, first select the indicators that are relevant to your business. Then assign each indicator a score based on its performance. Finally, use the scores to calculate an overall health score for each customer relationship. 
  
  Tips & Tricks: 
  When creating a health indicator profile, it is important to select indicators that are relevant to your business and accurately reflect the performance of customer relationships. Additionally, it is important to regularly review and update the profile in order to ensure that it remains accurate and up-to-date. 
  
  Related Information: 
  For more information on the Collaborative E-Care Management component of SAP, please visit https://www.sap.com/products/crm-cec.html.