What is fact entity in SAP CRM-CEC - Collaborative E-Care Management?

SAP Term: fact entity

• Component: CRM-CEC

• Component Name: Collaborative E-Care Management

• Description: An entity possessing attributes related to tangible metrics of a business process. &EXAMPLE& An entity related to laboratory observations that stores the value of a laboratory result.

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• Key Concepts: 
  A fact entity is a type of data object in SAP CRM-CEC Collaborative E-Care Management. It is used to store information about customer interactions, such as customer service inquiries, complaints, and feedback. Fact entities are used to track customer interactions and provide insights into customer behavior.
  
  How to use it: 
  Fact entities can be used to store customer interaction data in SAP CRM-CEC Collaborative E-Care Management. This data can then be used to analyze customer behavior and identify trends. Fact entities can also be used to create reports and dashboards that provide insights into customer interactions.
  
  Tips & Tricks: 
  When creating fact entities, it is important to ensure that the data is accurate and up-to-date. This will ensure that the reports and dashboards created from the data are accurate and useful. Additionally, it is important to ensure that the data is organized in a way that makes it easy to analyze and interpret.
  
  Related Information: 
  Fact entities are part of the SAP CRM-CEC Collaborative E-Care Management suite of tools. Other tools in this suite include customer segmentation, analytics, and reporting tools. These tools can be used in conjunction with fact entities to gain deeper insights into customer behavior.