What is care team in SAP CRM-CEC - Collaborative E-Care Management?

SAP Term: care team

• Component: CRM-CEC

• Component Name: Collaborative E-Care Management

• Description: A group of healthcare professionals involved in the member's medical care.

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• Key Concepts: 
  Care team is a feature of the Collaborative E-Care Management (CRM-CEC) component of SAP. It allows users to create and manage teams of people who are responsible for providing customer care. The care team can be composed of employees from different departments, such as sales, marketing, customer service, and technical support. The care team is responsible for managing customer inquiries, resolving customer issues, and providing customer support. 
  
  How to use it: 
  To use the care team feature, users must first create a team in the CRM-CEC component. This can be done by selecting the “Create Team” option from the main menu. Once the team is created, users can add members to the team by selecting the “Add Member” option from the main menu. Users can also assign roles to each member of the team, such as “Manager” or “Support Representative”. 
  
  Once the team is created and members are assigned roles, users can assign tasks to each member of the team. This can be done by selecting the “Assign Task” option from the main menu. Users can also view a list of all tasks assigned to each member of the team by selecting the “View Tasks” option from the main menu. 
  
  Tips & Tricks: 
  When creating a care team, it is important to assign roles that are appropriate for each member of the team. For example, if a member of the team is responsible for providing technical support, they should be assigned a role such as “Support Representative” or “Technical Support Specialist”. It is also important to assign tasks that are appropriate for each member of the team. For example, if a member of the team is responsible for providing customer service, they should be assigned tasks such as responding to customer inquiries or resolving customer issues. 
  
  Related Information: 
  The Collaborative E-Care Management (CRM-CEC) component of SAP also includes other features such as customer segmentation and analytics tools. These features allow users to segment customers into different groups based on their needs and preferences and analyze customer data to gain insights into customer behavior. Additionally, users can use these features to create personalized experiences for customers and improve customer satisfaction.