What is care program member in SAP CRM-CEC - Collaborative E-Care Management?

SAP Term: care program member

• Component: CRM-CEC

• Component Name: Collaborative E-Care Management

• Description: An individual who passes the screening process and agrees to participate in a care program. Each member has a care plan for the program.

Smart SAP Assistant

• Key Concepts: 
  A Care Program Member is a customer who has been enrolled in a Care Program. Care Programs are designed to provide customers with personalized support and services, such as proactive problem resolution, product updates, and access to special offers. The Care Program Member is the customer who is enrolled in the program and receives the benefits of the program. 
  
  How to use it: 
  The Care Program Member is managed in the CRM-CEC Collaborative E-Care Management component of SAP. This component allows customers to be enrolled in a Care Program and provides them with personalized support and services. Customers can be enrolled in a Care Program by entering their contact information into the system, or by being invited to join a program by an existing member. 
  
  Tips & Tricks: 
  When enrolling customers in a Care Program, it is important to ensure that all of their contact information is up-to-date and accurate. This will ensure that they receive all of the benefits of the program, such as product updates and special offers. Additionally, it is important to keep track of which customers are enrolled in which programs, so that they can be contacted when necessary. 
  
  Related Information: 
  The CRM-CEC Collaborative E-Care Management component of SAP also allows customers to be segmented into different groups based on their needs and preferences. This allows for more personalized support and services to be provided to each customer. Additionally, this component also allows for customer feedback to be collected and analyzed, so that programs can be improved over time.