What is 'care circle' in SAP CRM-CEC - Collaborative E-Care Management?

care circle - Overview

• Component: CRM-CEC

• Component Name: Collaborative E-Care Management

• Description: An online support network established by care program members. The care circle includes the member's care manager, and can include the member's friends and family in addition to other care providers involved in the member's care.

care circle - Details

• 
  Key Concepts: 
  Care Circle is a component of the Collaborative E-Care Management (CRM-CEC) module in SAP. It is a tool that enables customer service representatives to collaborate with other departments and stakeholders to provide better customer service. It allows for the sharing of customer information, communication, and task management in a secure environment. 
  
  How to use it: 
  Care Circle can be used to create and manage customer service cases. It allows customer service representatives to assign tasks to other departments or stakeholders, track progress, and communicate with customers. It also provides a secure environment for sharing customer information and documents. 
  
  Tips & Tricks: 
  When using Care Circle, it is important to ensure that all customer information is kept secure and confidential. Additionally, it is important to ensure that all tasks are assigned to the appropriate departments or stakeholders in order to ensure that customer service cases are handled efficiently and effectively. 
  
  Related Information: 
  Care Circle is part of the Collaborative E-Care Management (CRM-CEC) module in SAP. Other components of this module include Customer Service Case Management, Knowledge Management, and Service Level Management.