What is aggregation in SAP CRM-CEC - Collaborative E-Care Management?

SAP Term: aggregation

• Component: CRM-CEC

• Component Name: Collaborative E-Care Management

• Description: The process by which values of multiple rows in a database table undergo specific calculations to form a single value of more significant meaning or measurement. &EXAMPLE& Determining a sum, record count, first record, last record, highest value, or lowest value.

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• Key Concepts:
  Aggregation is a process of combining data from multiple sources into a single, unified view. In the context of SAP CRM-CEC Collaborative E-Care Management, aggregation is used to collect customer data from multiple sources, such as customer service calls, emails, and social media posts, and combine it into a single view. This allows customer service representatives to quickly and easily access all relevant customer data in one place.
  
  How to use it:
  In order to use aggregation in SAP CRM-CEC Collaborative E-Care Management, customer service representatives must first set up the system to collect customer data from multiple sources. This can be done by configuring the system to collect data from customer service calls, emails, and social media posts. Once the system is configured, customer service representatives can then use the aggregation feature to combine all of the collected data into a single view.
  
  Tips & Tricks:
  When using aggregation in SAP CRM-CEC Collaborative E-Care Management, it is important to ensure that all of the collected data is accurate and up-to-date. This can be done by regularly checking for new customer data and updating the system accordingly. Additionally, it is important to ensure that all of the collected data is properly organized so that customer service representatives can quickly and easily access the information they need.
  
  Related Information:
  Aggregation is an important part of SAP CRM-CEC Collaborative E-Care Management as it allows customer service representatives to quickly and easily access all relevant customer data in one place. Additionally, aggregation can be used in other areas of SAP software such as sales and marketing analytics.