What is adherence data in SAP (CRM-CEC - Collaborative E-Care Management)?

SAP Term: adherence data

• Component: CRM-CEC

• Component Name: Collaborative E-Care Management

• Description: The entries made by a care program member for his or her care plan tasks in a collaboration management toolset, such as E-Care Social Connect. The adherence data entered determines the completion status of the member's task. EXAMPLE Medical readings, number of times exercise program completed for the task period

Smart SAP Assistant

• Key Concepts: 
  Adherence data is a type of data used in the CRM-CEC Collaborative E-Care Management component of SAP. It is used to measure the degree to which a customer’s behavior is in line with the expectations of the company. Adherence data can be used to identify areas where customers are not meeting expectations and to develop strategies to improve customer service. 
  
  How to use it: 
  Adherence data can be used to measure customer service performance, identify areas of improvement, and develop strategies for improving customer service. Adherence data can be collected from customer surveys, customer feedback, and other sources. The data can then be analyzed to identify areas where customers are not meeting expectations and strategies can be developed to improve customer service. 
  
  Tips & Tricks: 
  When collecting adherence data, it is important to ensure that the data is accurate and up-to-date. Additionally, it is important to ensure that the data is collected from a variety of sources in order to get a comprehensive view of customer service performance. 
  
  Related Information: 
  Adherence data can be used in conjunction with other types of data, such as customer satisfaction surveys, customer feedback, and other sources, in order to get a comprehensive view of customer service performance. Additionally, adherence data can be used in conjunction with analytics tools in order to identify trends and patterns in customer behavior.