What is collaboration management toolset in SAP CRM-CEC-CT - Collaboration Tools for Collaborative E-Care?

SAP Term: collaboration management toolset

• Component: CRM-CEC-CT

• Component Name: Collaboration Tools for Collaborative E-Care

• Description: A system or application that allows care program members to manage their care plans and perform various social networking and collaboration tasks related to their care plans.

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• Key Concepts: 
  The CRM-CEC-CT Collaboration Tools for Collaborative E-Care is a collaboration management toolset from SAP. It is designed to help organizations manage customer relationships and customer service operations more efficiently. The toolset includes features such as customer segmentation, customer service process automation, and customer service analytics. It also provides tools for managing customer interactions, such as chatbots, email, and social media. 
  
  How to use it: 
  The CRM-CEC-CT Collaboration Tools for Collaborative E-Care can be used to manage customer relationships and customer service operations. It can be used to segment customers into different groups based on their needs and preferences. It can also be used to automate customer service processes, such as order processing and customer support. Additionally, it can be used to analyze customer data to gain insights into customer behavior and preferences. 
  
  Tips & Tricks: 
  When using the CRM-CEC-CT Collaboration Tools for Collaborative E-Care, it is important to ensure that the data being collected is accurate and up-to-date. Additionally, it is important to ensure that the customer segmentation is done correctly so that customers are grouped according to their needs and preferences. Finally, it is important to use the analytics tools provided by the toolset to gain insights into customer behavior and preferences. 
  
  Related Information: 
  The CRM-CEC-CT Collaboration Tools for Collaborative E-Care is part of SAP's Customer Relationship Management (CRM) suite of products. Other products in the suite include SAP Hybris Cloud for Customer (C4C), SAP Hybris Marketing (HMC), and SAP Hybris Commerce (HCC). Additionally, there are a number of third-party tools available that can be used in conjunction with the CRM-CEC-CT Collaboration Tools for Collaborative E-Care, such as Salesforce, Oracle CX Cloud, and Microsoft Dynamics 365.