What is voice menu in SAP CRM-CCI - SAP Contact Center?

SAP Term: voice menu

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A list of selections with corresponding numbers that are played to callers in an IVR.

Smart SAP Assistant

• Key Concepts: 
  Voice menu is a feature of the SAP Contact Center component of the CRM-CCI suite. It is an automated telephone system that allows customers to interact with a company's customer service representatives by selecting from a list of options. The voice menu can be used to direct customers to the appropriate department or representative, provide information about products and services, and even take orders. 
  
  How to use it: 
  Voice menu is easy to use and can be set up quickly. It requires minimal setup and can be customized to meet the needs of the customer service team. To use voice menu, customers simply call the customer service number and select from the list of options provided. The customer service representative will then be able to direct them to the appropriate department or representative. 
  
  Tips & Tricks: 
  When setting up voice menu, it is important to make sure that the options are clear and easy to understand. It is also important to ensure that the customer service team is familiar with how to use voice menu so that they can provide customers with the best possible experience. 
  
  Related Information: 
  Voice menu is just one of many features available in the SAP Contact Center component of CRM-CCI. Other features include automated call routing, call recording, and customer analytics. All of these features can help improve customer service and increase customer satisfaction.