What is virtual phone in SAP CRM-CCI - SAP Contact Center?

SAP Term: virtual phone

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A telephone account not connected to the device. For example, a virtual phone with a BCM extension number can be run on a mobile or desk phone that has another number from the PSTN operator.

Smart SAP Assistant

• Key Concepts: 
  Virtual phone is a feature of the SAP Contact Center Infrastructure (CRM-CCI) that allows customers to make and receive calls from their computers. It uses Voice over Internet Protocol (VoIP) technology to enable customers to make and receive calls without the need for a physical phone. 
  
  How to use it: 
  To use virtual phone, customers must first install the necessary software on their computers. Once installed, customers can make and receive calls using their computer’s microphone and speakers. Customers can also access additional features such as call forwarding, call waiting, and voicemail. 
  
  Tips & Tricks: 
  When using virtual phone, it is important to ensure that your computer’s microphone and speakers are working properly. Additionally, it is important to ensure that your internet connection is stable and reliable in order to ensure a smooth call experience. 
  
  Related Information: 
  For more information about virtual phone, please visit the SAP website or contact your local SAP representative. Additionally, there are many online tutorials available that can help you get started with virtual phone.