What is tear off in SAP CRM-CCI - SAP Contact Center?

SAP Term: tear off

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: To drag and drop certain UI elements from a larger entity for creating a separate UI window.

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• Key Concepts: 
  Tear off is a feature in the CRM-CCI SAP Contact Center Infrastructure that allows agents to quickly transfer a customer call to another agent or department without having to hang up and redial. This feature is especially useful for customer service agents who need to quickly transfer calls to the appropriate department or specialist. 
  
  How to use it: 
  To use the tear off feature, the agent must first select the “tear off” option from the CRM-CCI SAP Contact Center Infrastructure menu. Once selected, the agent will be prompted to enter the name of the agent or department they wish to transfer the call to. After entering this information, the call will be transferred without any interruption. 
  
  Tips & Tricks: 
  When using the tear off feature, it is important for agents to make sure they have entered the correct name of the agent or department they are transferring the call to. This will ensure that the call is transferred quickly and efficiently. Additionally, agents should always inform customers that their call is being transferred before doing so. 
  
  Related Information: 
  The tear off feature is just one of many features available in CRM-CCI SAP Contact Center Infrastructure. Other features include automated call routing, customer data integration, and reporting capabilities. All of these features are designed to help customer service agents provide better service and improve customer satisfaction.