What is System Configurator in SAP CRM-CCI - SAP Contact Center?

SAP Term: System Configurator

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: The administration and configuration application

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• Key Concepts: 
  System Configurator is a component of the CRM-CCI SAP Contact Center Infrastructure. It is a tool that allows users to configure their contact center environment, including the routing of calls, the setup of agents, and the integration of other systems. It also provides a graphical user interface for creating and managing contact center configurations. 
  
  How to use it: 
  System Configurator can be used to create and manage contact center configurations. It provides a graphical user interface for setting up routing rules, assigning agents to queues, and integrating other systems. It also allows users to customize their contact center environment by creating custom scripts and rules. 
  
  Tips & Tricks: 
  When using System Configurator, it is important to ensure that all settings are properly configured before deploying the system. This will help ensure that the system runs smoothly and efficiently. Additionally, it is important to regularly review and update the configuration settings in order to keep up with changes in the contact center environment. 
  
  Related Information: 
  For more information on System Configurator, please refer to the SAP Help Portal or contact your local SAP representative. Additionally, there are many online resources available that provide tutorials and tips on how to use System Configurator.