What is subrange in SAP CRM-CCI - SAP Contact Center?

SAP Term: subrange

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A certain type of numbers within PSTN or internal ranges For example, in a system, queue numbers can be between 150-250 and voicemail numbers between 300-350.

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• Key Concepts: 
  Subrange is a feature of the SAP Contact Center Infrastructure (CRM-CCI) that allows users to create a range of numbers for a specific purpose. This range can be used to assign numbers to customers, agents, or other entities. The subrange feature allows users to easily manage and track the numbers assigned to each entity. 
  
  How to use it: 
  To use the subrange feature, users must first create a range of numbers. This can be done by entering the start and end numbers of the range in the CRM-CCI system. Once the range is created, users can assign numbers from the range to customers, agents, or other entities. The assigned numbers can then be tracked and managed in the system. 
  
  Tips & Tricks: 
  When creating a subrange, it is important to ensure that the start and end numbers are valid and that there are no gaps in the range. This will help ensure that all numbers are properly assigned and tracked in the system. Additionally, it is important to keep track of which numbers have been assigned and which are still available in order to avoid any conflicts or confusion. 
  
  Related Information: 
  The subrange feature is part of the SAP Contact Center Infrastructure (CRM-CCI). For more information about this feature and how to use it, please refer to the official SAP documentation.