What is 'source number' in SAP CRM-CCI - SAP Contact Center?

source number - Overview

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A number from which a call is made

source number - Details

• 
  Key Concepts: 
  Source number is a unique identifier used in the SAP Contact Center Infrastructure (CRM-CCI) to identify a customer or contact. It is used to store and track customer information, such as contact details, preferences, and interactions. 
  
  How to use it: 
  Source numbers are assigned to customers when they first interact with the contact center. This number is then used to track all subsequent interactions with the customer. The source number can be used to quickly access customer information and provide personalized service. 
  
  Tips & Tricks: 
  It is important to ensure that source numbers are unique and not shared between customers. This will help ensure that customer data is accurately tracked and that customers receive the best possible service. 
  
  Related Information: 
  Source numbers are part of the SAP Contact Center Infrastructure (CRM-CCI). Other components of this system include customer relationship management (CRM), customer service, and analytics.