What is SIP in SAP CRM-CCI - SAP Contact Center?

SAP Term: SIP

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A signaling protocol used for setting up multimedia communication sessions, such as voice and video calls, over the Internet. Other feasible application examples include video conferencing, streaming multimedia distribution, instant messaging, and presence information.

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• Key Concepts: 
  SIP (Session Initiation Protocol) is a communications protocol used for initiating, maintaining, and terminating real-time communication sessions over the Internet. It is used in many applications such as voice and video calls, instant messaging, and online gaming. In the context of SAP Contact Center Infrastructure (CRM-CCI), SIP is used to enable communication between different components of the system, such as the contact center server, the customer service agent, and the customer. 
  
  How to use it: 
  SIP is used to establish a connection between two or more components of the SAP Contact Center Infrastructure. It is responsible for setting up the session, negotiating parameters such as codecs and media types, and managing the session during its duration. It also provides features such as call forwarding, call transfer, and call waiting. 
  
  Tips & Tricks: 
  When using SIP with SAP Contact Center Infrastructure, it is important to ensure that all components are configured correctly. This includes setting up the correct codecs and media types for each component, as well as ensuring that all components are able to communicate with each other. Additionally, it is important to ensure that all components are running on compatible versions of SIP. 
  
  Related Information: 
  For more information on SIP and its use in SAP Contact Center Infrastructure, please refer to the official SAP documentation at https://help.sap.com/viewer/product/CRM_CCI/7.0/en-US.