What is Secure RTP in SAP CRM-CCI - SAP Contact Center?

SAP Term: Secure RTP

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A secure encrypted RTP signal used within the BCM system for transmitting audio signal between terminal clients and the MRS component.

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• Key Concepts: 
  Secure RTP (Real-time Transport Protocol) is a protocol used in SAP Contact Center Infrastructure (CRM-CCI) to ensure secure communication between the contact center and its customers. It is a secure version of the RTP protocol, which is used for streaming audio and video over the internet. Secure RTP encrypts the data being sent, making it more difficult for malicious actors to intercept and access the data. 
  
  How to use it: 
  Secure RTP can be used in SAP Contact Center Infrastructure (CRM-CCI) to ensure secure communication between the contact center and its customers. It is enabled by default in CRM-CCI, so no additional configuration is required. 
  
  Tips & Tricks: 
  Secure RTP should be enabled whenever possible to ensure secure communication between the contact center and its customers. Additionally, it is important to keep the encryption keys up-to-date to ensure that the data being sent is not vulnerable to attack. 
  
  Related Information: 
  For more information on Secure RTP, please refer to SAP's official documentation on CRM-CCI. Additionally, there are many online resources available that provide more detailed information on how to use Secure RTP in SAP Contact Center Infrastructure.