What is schedule in SAP CRM-CCI - SAP Contact Center?

SAP Term: schedule

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A way to define the times when a service is available. Typically includes a related audio message that informs customers of the opening hours.

Smart SAP Assistant

• Key Concepts: 
  A schedule in the SAP Contact Center Infrastructure (CRM-CCI) is a set of rules that define when and how a certain action should be performed. It is used to automate tasks such as sending emails, making phone calls, or running reports. Schedules can be set up to run on a daily, weekly, or monthly basis. 
  
  How to use it: 
  To create a schedule in CRM-CCI, you must first define the action that you want to be performed. This can be done by selecting the appropriate action from the list of available actions. Once the action has been selected, you can then specify when and how often it should be performed. You can also specify any additional parameters that are required for the action to be successful. 
  
  Tips & Tricks: 
  When creating a schedule in CRM-CCI, it is important to ensure that the action is set up correctly. This includes making sure that all of the necessary parameters are specified and that the schedule is set up to run at the desired frequency. Additionally, it is important to make sure that the schedule is set up to run at a time when it will not interfere with other tasks or processes. 
  
  Related Information: 
  For more information on creating and managing schedules in CRM-CCI, please refer to the SAP Help documentation. Additionally, there are several online tutorials available that provide step-by-step instructions on how to create and manage schedules in CRM-CCI.