What is RTP in SAP CRM-CCI - SAP Contact Center?

SAP Term: RTP

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A standardized packet format for delivering audio and video over the Internet.

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• Key Concepts: 
  RTP stands for Real-Time Processing. It is a component of the SAP Contact Center Infrastructure (CRM-CCI) that enables the processing of customer requests in real-time. This allows for faster response times and improved customer service. 
  
  How to use it: 
  RTP can be used to process customer requests quickly and efficiently. It can be used to process orders, provide customer support, and manage customer data. It can also be used to track customer interactions and provide analytics on customer behavior. 
  
  Tips & Tricks: 
  When using RTP, it is important to ensure that the data being processed is accurate and up-to-date. This will help ensure that customers receive the best possible service. Additionally, it is important to monitor the performance of RTP to ensure that it is running efficiently and effectively. 
  
  Related Information: 
  RTP is part of the SAP Contact Center Infrastructure (CRM-CCI). Other components of CRM-CCI include the Customer Relationship Management (CRM) module, the Customer Interaction Center (CIC), and the Customer Service Management (CSM) module. These components work together to provide a comprehensive solution for managing customer interactions.