What is refresh in SAP CRM-CCI - SAP Contact Center?

SAP Term: refresh

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: To update the user interface

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• Key Concepts: 
  Refresh is a feature in the CRM-CCI SAP Contact Center Infrastructure that allows users to update their contact center data with the latest information from the SAP system. This ensures that the contact center is always up-to-date and provides accurate customer service. 
  
  How to use it: 
  To use the refresh feature, users must first log into the CRM-CCI SAP Contact Center Infrastructure. Once logged in, they can select the “Refresh” option from the main menu. This will open a window where users can select which data they want to refresh. After selecting the desired data, users can click “Refresh” to update their contact center data with the latest information from SAP. 
  
  Tips & Tricks: 
  It is important to regularly refresh your contact center data to ensure that it is always up-to-date and accurate. Additionally, it is recommended to set up a schedule for refreshing your contact center data so that you don’t forget to do it. 
  
  Related Information: 
  For more information on how to use the refresh feature in CRM-CCI SAP Contact Center Infrastructure, please refer to the official SAP documentation.