What is redundancy in SAP CRM-CCI - SAP Contact Center?

SAP Term: redundancy

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A duplication of system components with the intention of increasing availability.

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• Key Concepts: 
  Redundancy is a feature of the CRM-CCI SAP Contact Center Infrastructure that allows for the system to be backed up in case of a failure. This ensures that the system is always available and that any data stored in the system is not lost. Redundancy also helps to ensure that the system is secure and reliable.
  
  How to use it: 
  The redundancy feature of the CRM-CCI SAP Contact Center Infrastructure can be enabled by setting up a backup server. This backup server will store all of the data from the primary server and can be used in case of a failure. The backup server can also be used to test new features or changes before they are implemented on the primary server.
  
  Tips & Tricks: 
  When setting up redundancy, it is important to ensure that the backup server is regularly updated with the latest data from the primary server. This will ensure that any changes or updates made to the primary server are also reflected on the backup server. Additionally, it is important to regularly test the redundancy feature to ensure that it is working properly.
  
  Related Information: 
  For more information about redundancy and how to set it up, please refer to SAP's documentation on CRM-CCI SAP Contact Center Infrastructure. Additionally, there are many online resources available that provide tips and tricks for setting up redundancy for SAP systems.