What is R number in SAP CRM-CCI - SAP Contact Center?

SAP Term: R number

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: The original external source number A number in the following special case: The system is configured to display the original number even if the call has been forwarded within the system before it is finally forwarded to another external number. Normally the system displays the personal extension number or the queue number as the source number.

Smart SAP Assistant

• Key Concepts: 
  R number is a unique identifier used in the SAP Contact Center Infrastructure (CRM-CCI) to identify customer contacts. It is a 10-digit number that is assigned to each customer contact and is used to track customer interactions across multiple channels. 
  
  How to use it: 
  The R number is used to identify customer contacts in the SAP Contact Center Infrastructure. It can be used to track customer interactions across multiple channels, such as phone, email, chat, and social media. The R number can also be used to access customer information, such as contact details and purchase history. 
  
  Tips & Tricks: 
  When using the R number, it is important to ensure that the correct number is entered for each customer contact. This will ensure that the correct customer information is accessed and that customer interactions are tracked accurately. 
  
  Related Information: 
  The R number is part of the SAP Contact Center Infrastructure (CRM-CCI). Other components of CRM-CCI include the Customer Relationship Management (CRM) module, the Customer Interaction Center (CIC), and the Customer Service Management (CSM) module.