What is PSTN range in SAP CRM-CCI - SAP Contact Center?

SAP Term: PSTN range

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: Phone extensions from the public switched telephone network

Smart SAP Assistant

• Key Concepts: 
  PSTN range is a feature of the SAP Contact Center Infrastructure (CRM-CCI) component. It is used to define the range of telephone numbers that can be used for incoming and outgoing calls. This range is used to identify the caller and route the call to the appropriate agent. 
  
  How to use it: 
  The PSTN range is configured in the CRM-CCI component. It can be set up to include a specific range of numbers, or it can be set up to include all numbers within a certain area code. Once the range is configured, incoming calls will be routed to the appropriate agent based on the number that was dialed. 
  
  Tips & Tricks: 
  When configuring the PSTN range, it is important to make sure that all of the numbers within the range are valid and active. This will ensure that all incoming calls are routed correctly. Additionally, it is important to keep the range up-to-date in order to ensure that new numbers are included in the routing process. 
  
  Related Information: 
  For more information about configuring and using the PSTN range in SAP Contact Center Infrastructure, please refer to SAP's official documentation.