What is P-Asserted Identity in SAP CRM-CCI - SAP Contact Center?

SAP Term: P-Asserted Identity

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A SIP header that enables conveying the caller identity within a trusted domain.

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• Key Concepts: 
  P-Asserted Identity (PAI) is a component of the SAP Contact Center Infrastructure (CRM-CCI) that enables customers to authenticate their identity when interacting with customer service representatives. It is a secure authentication method that allows customers to provide their identity information in a secure manner. 
  
  How to use it: 
  To use P-Asserted Identity, customers must first register with the SAP Contact Center Infrastructure. Once registered, customers can provide their identity information to customer service representatives in a secure manner. The customer service representative will then verify the customer's identity using the P-Asserted Identity system. 
  
  Tips & Tricks: 
  When using P-Asserted Identity, it is important to ensure that the customer's identity information is kept secure. This can be done by using strong passwords and encryption methods. Additionally, customers should be aware of any potential security risks associated with providing their identity information online. 
  
  Related Information: 
  For more information about P-Asserted Identity and how it works, please refer to the SAP Contact Center Infrastructure documentation. Additionally, there are several online resources available that provide more detailed information about this authentication method.