What is outbound management in SAP CRM-CCI - SAP Contact Center?

SAP Term: outbound management

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A way to manage campaigns in the system including dialers, settings, templates, filters, classifiers, call transfer lists, and call lists.

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• Key Concepts: 
  Outbound management is a component of the SAP Contact Center Infrastructure (CRM-CCI) that enables organizations to manage outbound customer interactions. It provides a comprehensive set of tools to plan, execute, and monitor outbound campaigns. It also allows for the integration of customer data from multiple sources, such as CRM systems, databases, and other external sources. 
  
  How to use it: 
  Outbound management can be used to create and manage outbound campaigns. It provides a range of features, such as campaign planning, campaign execution, and campaign monitoring. It also allows for the integration of customer data from multiple sources. Additionally, it provides tools for managing customer interactions, such as call scripting and automated dialing. 
  
  Tips & Tricks: 
  When using outbound management, it is important to ensure that customer data is up-to-date and accurate. Additionally, it is important to ensure that campaigns are properly planned and executed in order to maximize their effectiveness. Finally, it is important to monitor campaigns in order to identify areas for improvement. 
  
  Related Information: 
  Outbound management is part of the SAP Contact Center Infrastructure (CRM-CCI). Other components of CRM-CCI include inbound management, customer service management, and analytics. Additionally, outbound management can be integrated with other SAP solutions, such as SAP CRM and SAP ERP.